Refund Policy

Last updated: August 31, 2026

Thank you for purchasing from HOWSTEAD. Because our products are digital and are delivered electronically, our refund policy differs from policies for physical products.

Please review this policy before completing your purchase.

1. Digital Products

HOWSTEAD sells digital products, including downloadable guides, playbooks, systems, prompts, templates, and other digital resources.

Unless a product listing specifically states otherwise, no physical product will be shipped.

Digital products are made available electronically after successful payment.

2. Refunds on Digital Purchases

Because digital products cannot be physically returned once they have been delivered or accessed, digital purchases are generally non-refundable after delivery.

We encourage you to review the product description and included materials carefully before completing your purchase.

Nothing in this policy limits any refund or cancellation rights that cannot legally be waived under applicable law.

3. When We Will Help

We want you to receive what you purchased and be able to use it.

Please contact us if:

  • You were charged more than once for the same purchase.

  • You received the wrong digital product.

  • A purchased file is missing, corrupted, or cannot be opened.

  • You did not receive access to your purchased download.

  • A technical issue prevents you from accessing the product and we are unable to resolve the problem.

  • You believe there has been an error with your order or payment.

We will review the issue and, when appropriate, provide a replacement file, restore access, correct the order, or issue a refund.

4. Change-of-Mind Purchases

Refunds generally will not be provided because:

  • You changed your mind after purchasing.

  • You decided you no longer need the product.

  • You purchased a product without reviewing its description.

  • You expected content or features that were not stated in the product description.

  • You lack compatible software, equipment, internet access, or other technology necessary to use a standard PDF or other clearly disclosed file format.

  • You purchased an individual guide and later decided you would have preferred a bundle or different product.

If you have a question about what a product includes, please contact us before purchasing.

5. Duplicate Purchases

If you accidentally purchase the same product more than once, contact us at orders@howstead.com.

Once we verify the duplicate transaction, we will generally refund the duplicate charge.

6. Bundles and Individual Products

HOWSTEAD may offer individual products as well as discounted bundles containing multiple products.

Purchasing an individual product does not automatically entitle the purchaser to a refund, credit, or retroactive bundle discount if the purchaser later decides to purchase a bundle containing that product.

If you accidentally make overlapping purchases within a short period of time, contact us. We may review the circumstances and determine whether an adjustment is appropriate.

7. Download or Delivery Problems

If you do not receive your download email or are unable to access your purchased files, first check the email address used during checkout and your spam or junk folder.

If you still cannot access your purchase, contact:

orders@howstead.com

Please include your name, the email address used for the purchase, and enough order information for us to locate the transaction.

We will make reasonable efforts to restore access or provide the purchased files.

8. Refund Requests

If you believe your purchase qualifies for a refund under this policy, contact us at:

orders@howstead.com

Please include:

  • Your name

  • Email address used for the purchase

  • Order number, if available

  • Product purchased

  • Reason for the request

Refund requests should be submitted within 14 days of purchase.

The 14-day period does not limit any rights or remedies that may be required by applicable law.

9. Approved Refunds

If a refund is approved, it will generally be returned to the original payment method.

Processing times are controlled in part by the applicable payment provider or financial institution, so the time required for a refund to appear may vary.

When a purchase is refunded, the purchaser's license to use the refunded digital product terminates. Any downloaded copies should be deleted and may not be used, copied, shared, or distributed.

10. Chargebacks

If you experience a problem with an order, we encourage you to contact orders@howstead.com first so we have an opportunity to resolve the issue.

Nothing in this section limits any rights you may have through your payment provider or under applicable law.

11. Changes to This Policy

HOWSTEAD may update this Refund Policy periodically. Changes will be posted on this page with an updated revision date.

The policy applicable to a purchase will generally be the policy in effect at the time of that purchase, subject to applicable law.

12. Contact

For questions about a purchase, download, or refund, contact:

HOWSTEAD
orders@howstead.com